Please don’t hesitate! If you do not look and feel fabulous in your Robe de Chambre you can return it to us for a full refund or exchange, provided it is in its original condition.
We ask, where possible, that the garment is returned to us within 30 days, however, if the dressing gown is a Christmas or birthday gift, or you are an overseas customer, we quite understand that this process may take longer.
We regret we are not able to offer free shipping on returns, except in the event of an exchange.
IMPORTANT FOR OVERSEAS CUSTOMERS:
Please ensure your package is clearly marked RETURNED GOODS in order to avoid import duty or any undue customs delays back into Australia.
PLEASE ALSO NOTE:
We take every care inspecting and packaging our dressing gowns and pride ourselves on the quality of our product, which are all individually hand-made. In the unlikely event that you should receive faulty goods, please let us know immediately by firstname.lastname@example.org by calling +61 (0)407 514 246.
We will either send out a replacement free of charge (if stock is available), or arrange for repair or refund.
When you do try on your dressing gown please wear it knowing it is a versatile, durable garment, designed and made to make you feel absolutely comfortable and relaxed.
We cannot accept liability for any goods posted by customers, which are lost or damaged in transit. It is the responsibility of the sender to ensure that any parcel is adequately insured and the correct postage paid.
Please feel free to get in touch. We look forward to any enquiries